Refund Policy

Fast File DL operates on a prepaid credit system. Credits are purchased in advance and consumed per download. Because credits are a digital consumable, all sales are generally considered final once credits have been added to your account.

Link Expiry: Download links are valid for 5 minutes after generation. You must download within this window.

Free Re-Download: If your link expires, you can re-download the same file for free within 48 hours of the original order from your History tab. No credits will be charged.

After 48 Hours: Once 48 hours have passed since the original order, the re-download option expires. Downloading the same file again will cost credits as a new order.

We offer refunds only in the following situations:

Service Unavailability: If our download service is completely unavailable for more than 72 consecutive hours due to technical issues on our end, you may request a refund for unused credits.

Non-Delivery: If you made a payment but credits were never added to your account, you are entitled to a full refund or credit adjustment. You must provide payment proof.

Duplicate Payment: If you accidentally paid twice for the same order, we will refund the duplicate amount immediately upon verification.

Failed Download: If a download fails completely (file was never delivered), credits are automatically refunded to your account.

Refunds will not be issued in the following cases:

• Credits have already been used (partially or fully)
• Change of mind or no longer needing the service
• Account was suspended or banned due to policy violations
• User error (e.g., wrong URL submitted, unsupported platform)
• Download link expired and 48-hour re-download window has passed
• Temporary platform-side issues with a specific stock site

Open a support ticket from your dashboard within 7 days of your purchase. Include your payment receipt or proof, the order/transaction details, and a description of the issue.

Refund requests submitted after 7 days of purchase will not be considered unless exceptional circumstances apply.

Approved refunds are processed within 5-10 business days. Refunds are issued via the same payment method used for the original purchase. If that method is unavailable, an alternative will be arranged.

In cases where a full refund is not applicable but you experienced a service issue, we may offer credit adjustments or bonus credits at our discretion as a goodwill gesture.